Vc88 believes your personal information belongs to you. This policy clearly sets out what data is collected, why it is collected, and how it is kept secure.
By registering or using the vc88 platform, you agree to this privacy policy. The policy is written in plain language so that every member can understand it easily. If you have any questions about any part of it, feel free to ask via live chat.
When you use the vc88 platform, you share certain information with us — some of it directly, and some of it automatically from your device and browser. This privacy policy openly explains how vc88 handles that information, who it is shared with, and how long it is retained.
This policy applies to the vc88 website, mobile version, PWA app, and any related services. Third-party game providers and payment services operate under their own separate privacy policies — those are governed by the respective providers and are outside vc88's control.
Vc88 follows internationally recognized data protection standards. For users in Bangladesh, localized data handling practices are applied specifically to ensure your information is never compromised.
Vc88 collects two types of information — What You Provide Directly and Automatically Collected Information. The exact information included in each category is outlined below.
| Data Type | Example | When It Is Collected |
|---|---|---|
| Identity Information | Name, date of birth, gender | At Registration |
| Contact Information | Email, phone number | At Registration |
| KYC Documents | NID, passport, proof of address | During Verification |
| Financial Information | BKash/Nagad number, transaction history | At the Time of Payment |
| Gaming Information | Bet history, game sessions, wins and losses | By Using the Platform |
| Device Information | IP address, browser, operating system | Automatically |
| Usage Data | Pages visited and time spent on each | Automatically |
Card Number Protection: vc88 never stores your full card number or bank PIN. Payment details are processed directly through the payment gateway in compliance with PCI-DSS standards.
Vc88 uses your data only for specific, legitimate purposes. Each piece of data and its intended use is clearly set out below — because you have the right to know.
Vc88 will never sell your personal data to third parties Never Sold. However, in certain situations, limited information may need to be shared with partners for specific purposes. Each case — what is shared and why — is explained below.
All companies with whom data is shared are bound by vc88's data protection agreements. They may only use that data for the specified purpose and are not permitted to use it for anything else or share it further.
Vc88 protects your data using both technical and organisational measures. Technology alone is not enough to keep data secure — awareness and clear policies are just as important, and vc88 addresses both.
Vc88 recommends using a strong password, enabling 2FA, and avoiding suspicious emails or links. vc88 will never ask for your password via email or chat.
Vc88 uses cookies on its website — a standard feature of any modern web platform. Cookies are small data files stored in your browser that help improve site functionality and your overall experience.
You can manage cookies through your browser settings. However, disabling essential cookies may disrupt core functions such as login and payments.
You have a number of rights over the data vc88 holds about you. To exercise any of these rights, please reach out via the support chat or by email at (support@vc88.express).
You can request a copy of all the information vc88 holds about you.
You may request a correction if any of your information is inaccurate.
After your account is closed, you may request deletion of any data we are not legally required to retain.
You have the right to opt out of marketing communications at any time.
You may request a copy of your data in a structured, portable format.
In certain circumstances, you can request that processing of your data be temporarily restricted.
Vc88 does not retain data for longer than necessary. However, certain information must be kept for a defined period due to legal and regulatory requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Licensing Obligations |
| Financial Transactions | 7 Years | Financial Regulations |
| KYC Documents | 5 Years | AML Policy |
| Gaming History | 3 Years | Dispute Resolution |
| Support Conversations | 2 Years | Service Quality Assurance |
| Log Files | 90 Days | Security Monitoring |
* Upon expiry, data is securely deleted or anonymised.
The vc88 platform may include third-party game providers, payment services, and other integrated services. Each of these parties maintains its own privacy policy and handles data in accordance with its own terms.
When selecting third parties, vc88 verifies their data protection standards and includes protective clauses in its agreements with them. However, vc88 is not directly responsible for the data handling practices of third-party payment gateways, game servers, or communication services.
Vc88's game providers — including Evolution Gaming, Pragmatic Play, and Microgaming — are internationally licensed in their own right and independently comply with data protection standards. The same applies to bKash and Nagad, both of which operate under the regulatory oversight of Bangladesh Bank.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a complaint, contact vc88 directly — email: support@vc88.express Or contact us via live chat. We generally aim to respond within 72 hours.
Vc88 may update this Privacy Policy when necessary. Any significant changes will be clearly announced on the site and a notification will be sent to your registered email. Continued use of vc88 after any changes constitutes acceptance of the updated policy. The "Last Updated" date at the top of the page will always reflect the most recent revision.
For matters specifically related to data protection, you may contact vc88's Data Protection Officer (DPO) directly by email: support@vc88.express — write "DPO - Privacy" in the subject line.
Earning trust takes more than technology — it takes transparency too. vc88 has invested in both.
All data transmissions are secured with 256-bit SSL. Data stored in our databases is also encrypted — no unauthorized party can access it.
Vc88 never sells members' personal information to third parties for marketing or advertising purposes — this is a firm policy decision.
Vc88 only collects information that is necessary to operate its services. No unnecessary data is requested.
You can exercise your rights to view, correct, or delete your data at any time — no complicated process required.
The entire policy is written in clear, plain language — not buried in complicated legal jargon — so that anyone can read and understand it.
Independent third parties regularly audit vc88's data protection measures — security is an ongoing commitment, not a one-time exercise.
You've read the Privacy Policy — now register with confidence. Your data is protected and the platform is trustworthy.